At Biopure Health, we're always looking for ways to make it easier to connect with us. That's why we're excited to introduce SMS text messaging as a new support channel!

Whether you have a question about your order, need help with your subscription, or just want a faster way to reach our team — you can now get support right from your phone via text.

Why Text Support?

We know life is busy. Sometimes you don't have time to write an email or wait on hold. Text messaging lets you:

• Get support quickly and conveniently
• Communicate on your schedule
• Receive real responses from our team — not bots
• Pick up conversations right where you left off

How to Get Started

Getting set up is simple:

Text JOIN to (425) 671-9197

That's it! You'll receive a confirmation text letting you know you're opted in and ready to go.

Please note: Our text support line (425) 671-9197 is separate from our phone line. If you'd like to speak with someone directly, please call us at (425) 462-8414. Calls and texts cannot be received on the same number.

What Can I Get Help With via Text?

Our team can assist you with:

• Order status and tracking
• Subscription changes or cancellations
• Product questions
• Returns and refunds
• General support inquiries

A Few Things to Know

• Response times: Our team is available during business hours. We'll always do our best to respond promptly.
• This is a support channel — not a marketing channel. We will only text you in response to your inquiries or with relevant support updates.
• Your privacy matters. We will never share your number with third parties.
• Opting out is easy. Text STOP at any time to unsubscribe. Text START if you ever want to rejoin.

We're so excited to offer this new way to connect. As always, we're here to support your wellness journey every step of the way. 

This article walks you through everything you need to know about using SMS text messaging to connect with our support team.

Step 1: Opt In

To start receiving support via text, you'll need to opt in first.

Text JOIN to (425) 671-9197

You'll receive an automatic confirmation message that looks like this:

"You're in! You've opted in to SMS support from Biopure Health. We're happy to help! Msg & data rates may apply. Msg frequency varies. Reply STOP anytime to unsubscribe or HELP for assistance."

Once you receive that confirmation, you're all set!

Step 2: Send Us a Message

Simply text your question or request to (425) 671-9197, and a member of our support team will respond during business hours.

Please note: Our text line and phone line are separate.

• To text us: (425) 671-9197
• To call us: (425) 462-8414

Calls cannot be received on the text line, and texts cannot be received on the phone line.

Tips for faster support:

• Include your order number if your question is order-related
• Let us know your email address so we can pull up your account quickly
• Be as specific as possible so we can help you right away

Step 3: Get Support

A real member of our team will respond to your message and work with you to resolve your inquiry. It's that simple!

Frequently Asked Questions

What are your SMS support hours? Our team is available Monday–Friday, 9 AM to 5PM EST. We do our best to respond to all messages within 24 hours.

Is there a cost to text you? Texting our support line is free on our end, but standard message and data rates from your carrier may apply.

How do I opt out? Text STOP to (425) 671-9197 at any time. You'll receive a confirmation that you've been unsubscribed and will no longer receive messages from us.

Can I opt back in after opting out? Absolutely! Just text START to (425) 671-9197 and you'll be re-subscribed right away.

What if I need more help? If your issue requires more detailed support, our team may follow up via email. You can also reach us at:

• Call us: (425) 462-8414
• Text us: (425) 671-9197
• Email: [email protected]

SMS Keywords

We're so glad you're here. Our team looks forward to supporting you! 

For the best website functionality, we recommend using Google Chrome, Safari, or Microsoft Edge as your browser.

1. Navigate to https://biopurehealth.com/account

For the best website functionality, we recommend using Google Chrome, Safari, or Microsoft Edge as your browser.

For the best website functionality, we recommend using Google Chrome, Safari, or Microsoft Edge as your browser.

1. Navigate to https://biopureus.com/account#subscriptions

7. Click "Back to account" and go to the email instructions from Bipure Health. The subject line is "Update your payment method for Biopure Health."

8. The email subject line is "Update your payment method for Biopure Health." Click the View Payment Information" button. 

9. Click the change button, and add your new payment method. 

10. Click "Confirm" to complete changes. 

Note: At this time, SmarttR does not offer a way to fully delete a payment method. However, you can update your subscription’s payment method by replacing the existing card with a new one.

Simply add the new card you’d like to use, and it will override the previous payment method on your subscription.

Biopure Health subscriptions help ensure you receive the products you rely on, delivered automatically and on schedule. By enrolling in a subscription, you can maintain consistency in your wellness routine without the need to reorder each time.

You may customize your subscription by selecting the products and delivery frequency that best meet your individual needs. Changes can be made at any time through your customer account.

All subscription purchases receive **10% off** each product. Please note that subscription discounts cannot be combined with other promotions or offers.

Subscriptions are flexible and risk-free. You may skip a delivery, pause, or cancel your subscription at any time directly from your customer dashboard.

At Biopure Health®, we provide a manufacture date and a suggested use-by date to guide your use. These indicators help ensure you’re getting the full benefit of the product during its optimal window of effectiveness.

When it comes to dietary supplements, it's important to understand the difference between shelf life and expiration date. While both relate to how long a product remains effective and safe, they serve different purposes:

• Shelf Life refers to how long a supplement is expected to maintain its potency, purity, and overall quality when stored properly. After this period, the supplement may still be safe to use, but its effectiveness could begin to diminish. For example, the active ingredients might not deliver the same level of support as when the product was first manufactured.

• Expiration Date, when provided, is the final date through which the manufacturer guarantees the full potency and safety of the supplement. Using supplements beyond this date is not recommended, as the product may no longer perform as intended.
  
  

How to Determine the Shelf Life or Expiration Date for a Biopure Health® Product

The manufacture or expiration date is typically found on the bottom or lower half of the container. Contact Customer Support for shelf life information. 

 Examples of the manufacture and expiration dates on Biopure Health® products.

Hylaronic Acid Mega Spore Biotics

Micro Minerals

Chlorella Pyrenoidosa

Livessense

Our name evolution reflects what matters most: your path toward strengthened resilience and health. After nearly 30 years as BioPure, this shift represents a deeper commitment to placing the whole human being—physical, psychological, and spiritual—at the center of everything we do. It marks our continued movement from symptom-focused care toward Health Creation, an approach grounded in possibility, balance, and coherence.

Yes. We are the same independently operated company, with the same founder, the same team, and the same uncompromising standards. We have not been purchased or acquired.
What’s changing is our expression—our name, our packaging, and our visual identity—not our ownership or our mission. 

Your trusted formulas remain exactly the same—same sourcing, same potency, same purity standards, and the same careful production practices developed over decades.
Only the labels and packaging have changed, so customers can more easily recognize our formulas and understand the intention behind them. 

Our new “B” logo is created from the lemniscate, also known as the infinity form.
This shape is woven into our identity as a reminder of: 

• The body’s natural orientation toward coherence
• Our place in the world and our responsibility within it
• The integrity and transparency behind each ingredient

It reflects our belief that health is a dynamic, continuous process—one we’re honored to support. 

No. Our commitment to purity, potency, and quality remains exactly the same.
We continue to use rigorously sourced, biologically active ingredients and remain aligned with the highest standards practitioners rely on. 

Yes — absolutely. All products shipped during our transition are safe, fresh, and fully aligned with our uncompromising quality standards.
Staying true to our sustainable values, we’re reducing waste and honoring our resources by continuing to use our current packaging until inventory naturally transitions to the new Biopure Health look.
You may receive either version for a short time, but the formulas inside remain exactly the same. 

Practitioners will still receive the same reliable formulas they have used for decades.
The rebrand also brings: 

• A clearer educational framework rooted in Health Creation
• Packaging that more clearly communicates product identity and purpose
• A renewed commitment to supporting practitioner protocols with evidence-informed tools and resources

We believe the future of healthcare lies not just in addressing symptoms, but in creating and restoring health.
Strengthening resilience is central to this philosophy. It reflects:

• The body’s natural ability to move toward balance and coherence
• Our desire to support long-term wellbeing, not just moments of imbalance
• Our ongoing dedication to biologically active nutraceuticals that meet the demands of modern life

A Healthcare Professional Account is designed for qualified practitioners who integrate Biopure Health® formulations into their clinical work to support patient care and long-term health creation.

Through this program, we provide preferred practitioner pricing, access to professional-only educational resources, and personalized customer support tailored to the needs of healthcare providers. Whether you are a functional medicine practitioner, naturopath, chiropractor, nutritionist, or other licensed or certified health professional, this program is designed to support you in confidently recommending Biopure Health® products within your practice.

At Biopure Health®, we take a proactive and systems-based approach to wellness, blending the best of science and nature to create high-quality formulations. Our comprehensive product portfolio is designed to support key areas of health, including detoxification, immune function, gut health, and overall resilience.

We are committed to partnering with healthcare professionals who value integrity, quality, and meaningful outcomes. A Healthcare Professional Account provides access to trusted formulations along with the education and support needed to help patients move toward sustainable, long-term well-being.

Becoming a Biopure Health® Wholesale Partner is simple. Follow the steps below to get started:

1. Prepare Your Credentials

To open and maintain a wholesale account with Biopure Health®, we require verification of professional qualifications. Applicants must provide one of the following:

Primary documentation:

• An active State Medical Board License

If a State Medical Board License is not applicable in your field, alternative documentation may include:

• A valid business license and one of the following:

  • Documentation showing authority to practice in your locality

  • Certificate or license from an accredited national medical or holistic training program

  • Diploma from a holistic vocational school or college

  • Board certification from an accredited holistic or medical association

All submissions are subject to review and approval by BHP Holdings, Inc. and Biopure Health® management.

2. Complete the Application

Fill out our online wholesale application here: Biopure Health – Wholesale Form

3. Await Review & Approval

Our team will review your application and follow up within 2–3 business days with the next steps in the approval process.

Our Healthcare Professional Program is designed to support healthcare professionals and wellness practitioners with exclusive perks that make integrating Biopure Health® products into your practice effortless and rewarding. As a wholesale partner, you’ll enjoy: 

• Free Shipping on Orders Over $250 – Save on delivery costs and stock up with ease. Click here to learn more.
  
  
• Exclusive Access to Product Training & Resources – Gain valuable knowledge through our educational materials, downloadable resources, and training sessions to help you better serve your patients and clients. 
  
  
• Complimentary Drop-Shipping – Ship orders directly to your patients or clients at no extra cost, ensuring convenience and efficiency. Click here to learn more.
  
  
• Complimentary Product Consultation – Get expert guidance from our product expert to help you select the most suitable products for your practice. Click here to learn more.

By joining our program, you gain more than just discounts—you receive dedicated support, streamlined ordering options, and professional resources to enhance your ability to deliver high-quality, science-backed wellness solutions to those you serve.

Biopure Healthcare Professional Affiliate Program

The Biopure Health Affiliate Program is designed for members of our Healthcare Professionals group and wellness advocates who are passionate about sharing high-quality, science-backed supplements with their audience.

Who Can Apply

Whether you're a licensed healthcare professional or a content creator with an engaged audience, you may be eligible to join. We welcome HCPs, influencers, wellness advocates, and anyone with a strong social media following or email list who shares a passion for health and aligns with our brand values. All applications are reviewed on a case-by-case basis.

How to Apply

If you meet the criteria above, visit our website to submit your application. Our team will review it and follow up with the next steps.

For questions about eligibility, contact us at [email protected] 

Biopure Health Healthcare Professional Affiliate Program

The Biopure Health Affiliate Program is designed for members of our Healthcare Professionals group and wellness advocates who are passionate about sharing high-quality, science-backed supplements with their audience.

Who Can Apply

Whether you're a licensed healthcare professional or a content creator with an engaged audience, you may be eligible to join. We welcome HCPs, influencers, wellness advocates, and anyone with a strong social media following or email list who shares a passion for health and aligns with our brand values. All applications are reviewed on a case-by-case basis.

Commisions

As a Biopure Health affiliate, you have two ways to earn commissions and share savings with your audience — an affiliate link and an affiliate code. Here's how each one works:

Affiliate Link: Share your unique link directly to biopurehealth.com through your website, social media, or email list. When a retail customer clicks your link and makes a purchase, you earn a 30% commission on their order.

Affiliate Code: Share your unique code for customers to enter at checkout. When a retail customer applies your code, they receive a 10% discount on their order and you earn a 20% commission.

How to Apply

If you meet the criteria above, visit our https://biopurehealth.com/ to submit your application. Our team will review it and follow up with the next steps.

For questions about eligibility, contact us at [email protected] 

There are three ways a customer can be associated with a sale, and you earn Affiliate Commissions. 

1. Link Tracking (No Discount)

• The customer receives no discount
• The affiliate earns 30% of the sale
• No indication of the affiliate is shown at checkout
• The sale is tracked automatically via Affiliatly

2. Coupon Code (Manual Entry)

• The customer manually enters the coupon code at checkout
• The customer receives 10% off
• The affiliate earns 20% of the sale
• No affiliate information is displayed at checkout, but the sale is tracked via Affiliatly

3. Coupon Tracking Information (Auto-Applied)

• The coupon code is automatically populated when the customer clicks the link
• The customer receives 10% off
• The affiliate earns 20% of the sale
• Affiliate code is displayed at checkout, and the sale is tracked via Affiliatly

Affiliate Payouts

• All commissions are tracked through Affiliatly
• Affiliates are paid quarterly
• A minimum balance of $50 must be reached before a payout is issued

Log in to your Affiliate account here. Biopure Health Affiliate Dashboard

Your unique Affiliate Link and Affiliate Code can both be found inside your Affiliate Dashboard.

Access your dashboard here: My Affiliate Dashboard

Once logged in:

1. Navigate to the Info Page section of your dashboard
2. Copy your unique Affiliate Link to share directly with your audience — this link tracks all purchases made when a customer clicks through to biopurehealth.com
3. Copy your Affiliate Code to share with patients and followers so they can enter it at checkout for a 10% discount

Looking for your commissions, referral stats, or account details? Everything you need lives in your Affiliately account — the platform we use to manage our affiliate program.

You can log in anytime using the direct link below:

Biopure Health Affiliate Account login

Once you're logged in, you'll have access to:

- Your earnings and payout history

- Referral and click tracking

- Account and payment settings

If you have trouble accessing your account, please reach out to our support team and we'll be happy to help.

There are three ways a customer can be associated with an affiliate sale:

1. Link Tracking (No Discount)

• The customer receives no discount
• The affiliate earns 30% of the sale
• No indication of the affiliate is shown at checkout
• The sale is tracked automatically via Affiliatly

2. Coupon Code (Manual Entry)

• The customer manually enters the coupon code at checkout
• The customer receives 10% off
• The affiliate earns 20% of the sale
• No affiliate information is displayed at checkout, but the sale is tracked via Affiliatly

3. Coupon Tracking Information (Auto-Applied)

• The coupon code is automatically populated when the customer clicks the link
• The customer receives 10% off
• The affiliate earns 20% of the sale
• Affiliate code is displayed at checkout, and the sale is tracked via Affiliatly

Affiliate Payouts

• All commissions are tracked through Affiliatly
• Affiliates are paid quarterly
• A minimum balance of $50 must be reached before a payout is issued

Which Should You Use?

• Use your links when sharing online, where customers can click directly — social media posts, emails, blog posts, or stories
• Use your code when sharing in places where a clickable link isn't possible — podcasts, videos, in-person events, or printed materials

Yes — if you are a U.S.-based Affiliate Practitioner and earn $600 or more in a calendar year, you will be required to submit a completed IRS Form W-9 before your commission payment can be issued at or above that threshold.

You can download a W-9 form directly from the IRS website at irs.gov. Once completed, please submit it to us at [email protected].

If you are an international Affiliate Practitioner, additional tax documentation may be required upon request.

For questions, contact us at [email protected] 

Having trouble accessing your Biopure Health® account? Here’s how to resolve the most common issues:

If You Haven’t Logged In Within the Past Year

• Your account may be inactive. Please contact our support team at
  [email protected]
  We’ll help you regain access. 

If You’ve Logged In Recently But Aren’t Receiving the Password Reset Email

Check Your Email Folders:

• Gmail users: Look in the Promotions tab.

• Check your Spam and Trash folders.

• Search for this subject line:
  "Customer account password reset"

Still can’t find it?

Please contact our support team at
[email protected]

If You Know Your Credentials but Still Can’t Log In

Try the following steps:

1. Make sure only one browser tab is open to the BioPure website.

2. Clear your browser cache.
   (Find step-by-step instructions [here].

3. Try logging in again.

If the issue persists, reach out to us at 
[email protected]

From the Biopure Health homepage, click "Login."

Choose the correct account type.

Choose "Forgot your Password."

The password reset email will be in your Inbox. For Gmail accounts, check your Promotions, Spam, or Trash folders.

1. You can view all the items in your cart by using the scroll option on the right-hand side of the screen.

2. To change an item in your cart, click the basket icon in the upper right-hand corner of the page.

3. Change the quantity to add or remove the product.

4. Click "Checkout" to complete your order, or "Continue Shopping" to add more items to your cart. 

Click the "Discount code or gift card" field, and enter your code

Order Processing and Fulfillment

Orders are fulfilled Monday through Friday, excluding U.S. holidays. All orders are processed in the order they are received.

Orders placed on weekends or holidays will be processed and shipped once regular business hours resume.

Please note that we are unable to change or cancel orders after they have been submitted.

If you have any questions, please contact us at [email protected].

Office Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

View our complete Shipping Policy – Biopure Health

Free Shipping Policy

• U.S. Domestic Orders: Orders over $99 qualify for free standard shipping.

• International Orders: Orders over $150 qualify for free standard shipping.

Wholesale Orders:

• Wholesale orders over $250 (domestic or international) qualify for free standard shipping.

• Overnight shipping is not available for wholesale orders over $250.

Please note that express shipping is not included as a free shipping option.

View complete Shipping Policy – Biopure Health.

Shipping Options – U.S. Domestic Orders

Additional Shipping Information

• Delivery to residential, remote, or rural addresses may require additional transit time.

• Overnight deliveries to remote areas may arrive as late as 8 PM.

• Estimated shipping timelines begin after your order has shipped and do not include order processing time, weekends, or holidays.

  • Example: If you select 2-Day Shipping, your order will arrive within two business days after it leaves our facility.

• Shipping timelines are estimates and not guarantees. Weather, carrier delays, or other unforeseen circumstances may affect delivery times.

• BioPure Health™ is not responsible for delays caused by shipping carriers or external conditions.

• Orders that qualify for free shipping are shipped via standard, non-express methods.

Shipping Options – International Orders

All prices are listed in U.S. dollars (USD), and Biopure Health accepts payment in U.S. currency only. Prices do not include taxes, tariffs, or import duties.

Please allow a minimum of 10 business days for international orders to arrive. This estimate does not include potential delays due to customs processing, which may extend delivery times.

Customs, Duties, and Import Fees

• Customers outside the United States may be subject to customs fees, import duties, or taxes once a shipment reaches their country.

• Any additional charges for customs clearance are the responsibility of the purchaser. BioPure Health cannot control or predict these charges.

• Customs policies vary by country. We recommend contacting your local customs office or tax authority for detailed information.

• International customers act as the importer of record and must comply with all applicable laws and regulations of the destination country.

• If customs places a hold on or rejects your shipment, it is the customer’s responsibility to contact customs for resolution.

• BioPure Health™ is not responsible for items damaged, delayed, or confiscated by customs authorities.

• BioPure Health™ will not alter or falsify declared values on customs documentation to reduce fees or duties.

Returns Due to Customs Rejection

If a package is rejected by customs and returned to BioPure Health™ in unopened condition, a store credit will be issued for the purchase value of the returned items (excluding shipping costs).

Shipping Restrictions

Due to import regulations, BioPure Health™ cannot ship orders to the following countries or territories:

• Mexico

• Norway

• Belgium

• Portugal

• Spain

• Any territories of the above countries

Additional product-specific restrictions:

• Melatonin products are available for purchase within the United States only.

• Mimosa cannot be shipped to Germany.

We regularly update this section as new import regulations or restrictions become known.

Shipping Restrictions

Due to import regulations, Biopure Health® cannot ship orders to the following countries or territories:

• Mexico

• Norway

• Belgium

• Portugal

• Spain

• Any territories of the above countries

Additional product-specific restrictions:

• Melatonin products are available for purchase within the United States only.

• Mimosa cannot be shipped to Germany.

We regularly update this section as new import regulations or restrictions become known.

Returns and Order Corrections Policy 

At Biopure Health®, we are committed to delivering premium wellness solutions with the highest standards of quality and care. Due to the sensitive nature of our products and our dedication to maintaining their potency and freshness, all sales made through Biopure Health® are final and non-returnable. 

We do not accept product returns. Any items sent back to our warehouse will not be processed for refund, replacement, or store credit. 

Order Correction Requests 

If you believe there is an issue with your order—such as missing, incorrect, or damaged items—please contact our Customer Support Team within 30 days of your purchase date so we can assist you promptly. 

To request an order correction, email us at: [email protected]

Include the following details in your message: 

• Your order number
• A brief description of the issue
• The item(s) in question

All correction requests are subject to review and approval by our Customer Support Team.  

Refunds and Store Credit 

We do not offer refunds to the original form of payment. If a correction is approved, store credit will be issued for use exclusively on Biopure Health® 

Please note: 

• Sale and clearance items are final sale and not eligible for credit or replacement.
• Store credit issuance is at the discretion of BioPure Health™ based on the nature of the issue. 

Subscription Orders 

To avoid cancellation fees or unexpected charges, please manage your subscription settings before your next order is processed. 

Log in to your account 

If a subscription order has already been processed and must be canceled, it may be subject to a 75% cancellation fee, calculated on the full order total, including shipping. 

Order Processing and Fulfillment

Biopure Health® processes and fulfills orders Monday through Friday, excluding U.S. holidays. Orders are handled in the order they are received.

When Will My Order Ship?

• Orders placed during business hours are processed as quickly as possible.

• Orders placed on weekends or holidays will be processed when our office reopens.

Can I Change or Cancel My Order?

Once an order has been submitted, we are unable to modify or cancel it.

Need Assistance?

If you have any questions, our Customer Support team is here to help:
[email protected]

Office Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Additional Information

For full details, please review our Shipping Policy – Biopure Health.

Shipping Time Estimates

When do estimated shipping timelines begin?

Estimated shipping timelines begin after your order has shipped. Fulfillment time is not included in these estimates.

Do weekends or holidays affect shipping times?

Yes. Weekends and U.S. holidays may delay fulfillment and transit times. Shipping timelines are based on business days only.

If I choose 2-Day Shipping, when will my order arrive?

2-Day Shipping delivers within two business days after the order leaves our facility.
It does not mean two days from the time the order is placed.

Can weather or carrier issues delay my delivery?

Yes. Weather, carrier delays, and other unforeseen events can affect delivery times. BioPure is not responsible for delays caused by these circumstances or by carrier errors.

How are free-shipping orders sent?

Orders that qualify for free shipping are sent via standard, non-express shipping.

What are the delivery estimates for each shipping method?

2-Day Shipping

• Delivered in 2 business days

• Delivery by 4:30 p.m. to businesses, 7 p.m. to residences

• Alaska and Hawaii require 3 days

• No weekend delivery

Overnight Shipping

• Delivered the next business day

• No weekend delivery

Free Shipping

• Up to 10 business days within the lower 48 states

• Longer transit times expected outside the contiguous U.S.

For full details, please view our Shipping Policy – Biopure Health.

International Shipping 

What currency does Biopure Health® accept?

We accept U.S. dollars (USD) only. All product prices are listed in USD and do not include taxes, tariffs, or import fees.

How long will international shipping take?

Please allow a minimum of 10 business days for delivery.
Shipping times may be extended by your country’s Customs review process, which can add additional days.

Will I have to pay customs fees, duties, or taxes?

Possibly. Many countries charge customs fees, import duties, or taxes when shipments arrive.
These charges are not included in your order total and are the customer’s responsibility.

Because every country’s policies vary, we recommend contacting your local customs office or tax authority for details.

Can Biopure Health® estimate or control international customs charges?

No. We cannot predict, control, or influence fees applied by Customs in your country.

Who is responsible for complying with Customs laws?

International customers serve as the importer of record and must follow all laws and regulations in their country.
If Customs holds or rejects your shipment, it is the customer’s responsibility to contact Customs for assistance.

What if my order is damaged or confiscated by Customs?

Biopure Health® is not responsible for items damaged or confiscated by Customs authorities.

Will Biopure Health® lower the declared value on customs paperwork?

No. We cannot falsify or reduce declared values on customs invoices to lower your fees or duties.

What happens if my package is rejected by Customs?

If your shipment is rejected and returned to Biopure Health® in unopened condition, we will issue a store credit for the value of the items.

Shipping Restrictions

Due to international regulations, we cannot ship to the following countries or their territories:

• Mexico

• Norway

• Belgium

• Portugal

• Spain

Additional product-specific restrictions:

• Melatonin products: Available only in the United States

• Mimosa: Cannot be shipped to Germany

We regularly update this list as regulations change.

View the complete Shipping Policy

See the full Biopure Health®. Shipping Policy for additional details.

Order Processing and Fulfillment

Biopure Health® processes and fulfills orders Monday through Friday, excluding U.S. holidays. Orders are handled in the order they are received.

When Will My Order Ship?

• Orders placed during business hours are processed as quickly as possible.

• Orders placed on weekends or holidays will be processed when our office reopens.

  
  

Can I Change or Cancel My Order?

Once an order has been submitted, we are unable to modify or cancel it.

Need Assistance?

If you have any questions, our Customer Support team is here to help:
[email protected]

Office Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Additional Information

For full details, please review our Shipping Policy – Biopure Health.

Shipping Time Estimates

When do estimated shipping timelines begin?

Estimated shipping timelines begin after your order has shipped. Fulfillment time is not included in these estimates.

Do weekends or holidays affect shipping times?

Yes. Weekends and U.S. holidays may delay fulfillment and transit times. Shipping timelines are based on business days only.

If I choose 2-Day Shipping, when will my order arrive?

2-Day Shipping delivers within two business days after the order leaves our facility.
It does not mean two days from the time the order is placed.

Can weather or carrier issues delay my delivery?

Yes. Weather, carrier delays, and other unforeseen events can affect delivery times. BioPure is not responsible for delays caused by these circumstances or by carrier errors.

How are free-shipping orders sent?

Orders that qualify for free shipping are sent via standard, non-express shipping.

What are the delivery estimates for each shipping method?

2-Day Shipping

• Delivered in 2 business days 

• Delivery by 4:30 p.m. to businesses, 7 p.m. to residences

• Alaska and Hawaii require 3 days

• No weekend delivery

Overnight Shipping

• Delivered the next business day

• No weekend delivery

Free Shipping

• Up to 10 business days within the lower 48 states

• Longer transit times are expected outside the contiguous U.S.

For full details, please view our Shipping Policy.

Shipping Restrictions

Due to regulatory requirements, we are unable to ship orders to the following countries or their territories:

• Mexico

• Norway

• Belgium

• Portugal

• Spain

Product-specific restrictions:

• Liposomal Melatonin: Available only for purchase within the United States

• Mimosa: Cannot be shipped to Germany

We strive to keep this section up to date with the latest known restrictions.

Micro Minerals has been updated! 

We've made several updates to our Micro Minerals formula to improve usability, support absorption, and enhance sustainability while maintaining the foundational mineral support many people incorporate into their daily wellness routines. 

Here's what's changed

Now available in a 2-oz bottle, the concentrated formula helps reduce packaging while making it easier to incorporate into your daily routine. 

Biopure Health continues to transition products from plastic to glass whenever possible as part of our commitment to supporting more sustainable products. 

Ingredient Update

Now includes fulvic acid, added to support mineral absorption and transport. 

Micro Minerals continues to include ConcenTrace Trace Minerals, a naturally derived trace mineral complex. 

New suggested use directions:

Take 1 mL (20 drops) 3 times daily or as directed by your healthcare professional.

It is most effective when taken straight or diluted in water 30 minutes before a meal, on an empty stomach.

What Changed 

We removed St. John's Wort and replaced it with two new botanical ingredients — Skullcap and Lomatium root. 

Why We Made This Change 

St. John's Wort was removed out of an abundance of caution for customers who may be taking certain medications. St. John's Wort can interact with how the body processes some medications, so we chose to replace it with botanicals that do not share this concern. 

What We Added 

Skullcap (Scutellaria lateriflora) is a plant native to North America that has been used traditionally in Western herbalism to support relaxation and a calm nervous system.* 

Lomatium Root (Lomatium dissectum) is a wild-crafted root native to the Pacific Northwest that has a long history of traditional use among North American indigenous peoples.* 

Organic Certification 

Our EN-V formula is now certified organic by CCOF, which is one of the most trusted organic certifying organizations in the United States. 

The formula still contains: Organic Chinese Skullcap root, Organic Olive leaf, Bitter Melon fruit, Organic Green Tea leaf, Organic Nettle leaf, Lomatium root, Organic Reishi mushroom, and Organic Skullcap leaf, stem, and flower in a base of Purified Water and Organic Sugarcane Ethanol. 

You may notice a Proposition 65 (Prop 65) warning label on certain Biopure Health® products. This label is required by the State of California and is not unique to our company.

What is Prop 65?
Proposition 65 is a California law that requires businesses to provide warnings if their products may contain trace amounts of chemicals known to the state to cause cancer, birth defects, or other reproductive harm. The list includes naturally occurring substances found in soil, water, and plants.

Why is the warning on our products?

• Some of our ingredients are plant-based or earth-derived, which may naturally contain trace levels of minerals or heavy metals from the environment.

• These levels are often well below federal safety limits, but Prop 65 has much stricter thresholds than federal or international standards.

• The warning does not mean that our products are unsafe. It simply ensures compliance with California law.

Our commitment to safety
Biopure Health® carefully tests and sources all ingredients. Our products meet or exceed federal and international safety standards. The Prop 65 label is a legal requirement for California, not an indication of product quality.

If you have questions about Prop 65 and how it applies to Biopure Health® products, our team is happy to help.

Occasionally, we retire a product — whether to make way for an improved formula, a better offering, or because a key ingredient is no longer available at the quality we require. We know how much these products can mean to your routine, and we don't make these decisions without careful consideration.

Below is our current list of discontinued products. If you're looking for a recommendation or just have questions, our team is here to help you find what you need.

Discontinued Products
PerioPaste

Lipo-C

BrioTech Spray

MegaSpore ProBiotic

Essential O3 Ozonated Tooth & Gum Paste

Essential O3 Ozonated Deodorant

BioPure O3 Oils 10-in-1

Deep Purple

Stevia

Curcusyn

All Suppositories

Paraficus

Mucuna Bean

Products to be Discontinued

O3 Olive Oil

Artemis

At Biopure Health® we're here to support you every step of the way. Whether you have questions about our products, need help with an order, or are a practitioner interested in opening a Healthcare Professional account, we’re happy to help.

Customer Support Hours

Monday–Thursday

9:00 AM - 5:00 PM (Eastern Standard Time)

Friday 

9:00 AM - 1:00 PM (Eastern Standard Time)

Chat with us live during business hours—just click the “Need Help?” icon in the bottom-left corner of any page. 

Email Contacts

General Customer Support & Orders
[email protected]

Product Questions & Education
[email protected]

Wholesale & Practitioner Inquiries
[email protected]

Text

You can reach our Customer Support Team via text during business hours at:
Call (425) 671-9197

Phone

You can reach our Customer Support Team by phone during business hours at:
Call (425) 462-8414

Chat

Chat with us live during business hours—just click the “Need Help?” icon in the bottom-left corner of any page.